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Debbie Roast Wedding Hair

Terms and conditions

MINIMUM BOOKING REQUIREMENT

Unless otherwise agreed, my bridal hair service requires three or more adults for styling on the day, one of whom to be the bride. This is non-negotiable and the price will still be charged whichever services are required on the day or if cancellations are made at a later date.

TRAVEL EXPENSES

Travel expenses are excluded for the first ten miles radius from CM77 7FZ. Thereafter, expenses will be charged at a rate of 60p per mile return plus any toll and car park charges incurred. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding (for instance, where travelling time is more than two hours or if severe weather conditions have been forecast or for an early start, if travel would commence before six a.m.)

 

You will be expected to cover all costs for hotel accommodation where it is not practical for me to travel on the day of your wedding (for instance, more than 2 hours travel time will incur a 1 night stay before your wedding, with a 4 hour travel time requiring a 2 night stay, before and after your wedding.

BOOKING FEE, DEPOSITS AND PAYMENTS

A £50 non-refundable payment is required to secure your booking which also covers the cost of all administration. 

The booking fee is deducted from the final balance and is not part-payment for a trial. Trial costs are payable 24hrs before the trial payable by bank transfer. The final invoice will be calculated after your hair trial has taken place. 50% of the total invoice is payable one week after the trial, with the remainder payable one week before the wedding date by bank transfer. Should no payment be received the right is reserved to cancel all services for your wedding date and all fees remain payable.

Refundable deposits are taken for hair extension and accessory hire and will be refunded on receipt of the product being returned in the condition supplied. Damaged or missing items will be charged accordingly.

When you pay a booking fee, you accept that you are entering into a contract and you agree to be bound by these conditions.

TRIALS

All trials are held at my location in Great Notley, Braintree. Essex, Monday to Friday, 10am – 5pm. Trials are recommended for the bride and at your discretion for others in your bridal party. Saturday trials may be booked if available, but please note, weddings would take priority if booked and your trial would be moved to another date.

Prior notice must be given if you wish to cancel or reschedule your trial date. Less than one week's notice will incur a charge of the full trial cost. I reserve the right to cancel the booking if a wedding booking is required for that date, an alternative date will be booked in it's place.

In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied with my service, you are asked to contact me within 3 days after the trial, so that we can resolve the matter. Refunds, re-trials, or cancellations without charges are solely at my discretion.

CANCELLATIONS

Two months notice is required if you cancel your wedding booking. After such time the full amount will still be payable by the specified date. Should no payment be received legal action will proceed to recover losses.

In the event of your wedding being cancelled by yourselves or any other party then all monies paid thus far will not be refunded. Couples will need to claim all monies through their wedding insurance though, in the event that your wedding is postponed to another date, availability permitting I will honour the date and transfer all payments made.to that date.

COVID-19

In the event of your wedding not being allowed due to COVID-19, and your wedding postponed to another date, then all monies paid thus far will be transferred to the new date. If I am unable to honour the amended date then all monies will be refunded except for the hair trial, if already taken place.

In the event that you postpone your wedding due to COVID-19 rules, but I am still legally able to work on the date booked, then another booking fee of £80 will be incurred to secure the new date.

In the unlikely event I cannot attend on the day of your wedding due to unforeseen or unfortunate events or circumstances I will make every effort to find a replacement professional stylist with whom I have previously worked with and will be given all notes and images taken at the trial. If I am unable to find a replacement then all monies including trial costs will be refunded. No further compensation will be offered.

If I am made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, I have the right to cancel the contract without refund.

POTENTIAL DELAYS ON THE DAY

If unforeseen delays are experienced which are out of my control refunds will not be given. Please give precise instructions for travel on the day. If roadworks, diversions, expected traffic are forecast or any other reason for delay please advise me as soon as possible so this can factored into my scheduled timed route plan.

If your photographer / videographer will require you to stop for photographs or filming whilst hair is being styled please let me know in advance as this will affect timings for the preparation.

CLIENT OBLIGATIONS – WEDDING DAY

A suitable environment is required on the day, if not in a venue, with a dining table or dressing table and chair, (a mirror is provided) and nearby electrical points for my extension lead. Please ensure every member of your party is aware of timings on the day and that they need to be punctual, and remain available for styling.

Hair should be washed and blow-dried the day/evening before. If any of the bridal party have wet hair they will be expected to dry it thoroughly ready for styling.

I would politely request please do not sit children/babies on your lap or around me whilst having your hair styled as hot styling tongs and other equipment are extremely hazardous, and I cannot be held responsible if a child is injured.

PHOTOGRAPHY/SOCIAL MEDIA

Please let me know in advance if you do not wish to be photographed or videoed for social media marketing or for my website.

 

If sharing my images on social media I would ask you to please credit me by using my website and social media links found on my website.

If you require more details, please contact me.

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